Horizon Newsletter • August 28, 2023
Looking Out From Stuck Truck Watch

Reading this by email? Click here for a video walkthrough of the new feature.

Video Transcript

Good afternoon, and how are you? This is Sean Devine from XBE.

Today, let’s talk about Stuck Truck Watch. It’s a feature that I built myself that automatically detects when drivers are “out of order”.

Sounds great, right? Well… how does it all work? Once you’ve turned Stuck Truck Watch on, a production incident will be created automatically as soon as XBE sees a material transaction linked to a truck that was last loaded after trucks that have not yet been loaded again. Then, when a truck with an open incident is linked to a new material transaction, that incident will be updated to end at the time of the new transaction.

But more simply, Stuck Truck Watch does exactly what we’d all do if we had more time and attention to manage drivers.

My favorite thing about the feature, aside from the fact that it does all of this for you in the background, is that it builds on so many existing incident features.

For example, there are notifications for everything, keeping everyone, including the driver, the dispatchers, all the incident subscribers in the loop. Plus, since stuck truck watch incidents are just incidents, they’re visible in incident reports, the My Incidents feed, and anywhere else that incidents are sold.

And by default, they’ll create downtime on related time cards automatically. Of course, when it comes to anything related to trucker payments, you can’t be too careful and so we’ve been very conservative. First, you can enable Stuck Truck Watch at the branch, customer, or job production plan level. It can be disabled for individual shifts and will be automatically disabled for any non production shifts.

Also, if anything looks “off” or ambiguous, Stuck Truck Watch will hold off on creating incidents. You don’t have to worry about false positives due to checksum differences, or incorrect matches, or round robin jobs, or multiple material sites, or manual transactions, or other situations that could get in the way of determining the expected order.

Finally, you can configure the minimum incident duration resulting in time card down time. We recommend 15 minutes for most situations, but you can change that at the branch level.

So, what will you get for your lack of trouble? Three big benefits.

First, you’ll save more. A standardized trucker incident and down time management process will cause driver behavior improvements quickly. And if it doesn’t, you won’t pay for the trucking waste anyways.

Second, you’ll see more. Drivers will want to share their location and other information to prove when they were held up for some reason that wasn’t their fault. That will help the incident management process, but also your overall job performance management process too.

Third, you’ll lead more. When you reward drivers that do a great job, you’ll have more great drivers, especially when everything is communicated clearly about the process.

So now that you’re so excited about Stuck Truck Watch, what should you do?

Well… good news, we wrote a detailed newsletter that walks through all the steps.

Just search for Guide to Stuck Truck Watch Policies and Communication, or just Stuck Truck Watch, and take it from there. You could have it all implemented and communicated in under an hour.

And I hope that made your day a bit better. Talk to you soon.